Terms of Service
Effective date: 10/03/2025
Introduction These Terms of Service ("Terms") govern your access to and use of services provided by Quantum Solutions ("Company," "we," "us," or "our") through our website quantumsolutions.fit and related products, platforms, APIs, tools, and documentation (collectively, the "Services"). By registering for or using the Services you agree to these Terms. If you are accepting on behalf of an organization, you represent that you have authority to bind that organization.
Eligibility
You must be at least 18 years old and a resident of the United States to use the Services.
Accounts for organizations are permitted; an authorized representative must accept these Terms on the organization’s behalf.
We may refuse service or restrict access to users or jurisdictions subject to applicable export or sanctions restrictions.
Account creation, organization accounts, and access
Accounts required: You must create an account to access most Services. You are responsible for keeping your credentials and API keys secure and for all activity that occurs under your account.
Login options: Social login (Google, Facebook, LinkedIn) is available. Use of social login remains subject to the social provider’s terms.
Organization accounts: Organizations may create accounts with admin and member roles. Organization admins control team members’ access and are responsible for organization-level activity.
Services provided
Overview: We provide AI-powered assistant solutions to improve productivity and automation, including SaaS platforms, custom AI tools, API access, consulting, and training. We may offer multiple tiers (e.g., free, subscription, enterprise), usage-based plans, and one-time licenses.
Payment, billing, trials, and refunds
Pricing and payment: Subscriptions are billed monthly or annually. Usage-based billing applies for API calls or metered features. Payments are accepted by credit/debit card via Stripe; enterprise customers may pay by invoice or ACH by prior agreement. Taxes are the user’s responsibility.
Trials and demos: We offer trial demos with guaranteed satisfaction or full money-back trial demos per the trial terms described at signup. Trials automatically convert to paid plans unless canceled before the trial ends. We will notify you of conversion via email/platform notification. Demo usage may be limited (e.g.,
limited API calls or feature access).
Refund policy: No refunds are provided after the trial period or for service periods already used, unless otherwise stated in writing.
Past due accounts: We may suspend access for unpaid balances after written notice and applicable cure periods.
Promotional credits and limits
Promotional credits or discounts are subject to restrictions and expiration as stated at issuance. They do not constitute cash value and are non-transferable unless explicitly allowed.
User content, data, and privacy
User data: "User Content" means content you upload, submit, or generate using the Services (including inputs and files). You retain ownership of your User Content, including AI-generated outputs, provided you comply with these Terms.
License to operate the Services: By submitting User Content you grant us a worldwide, non-exclusive, royalty-free license to host, use, reproduce, modify, display, and distribute such content solely as necessary to provide and improve the Services (including model training) in anonymized and aggregated form, subject to any opt-out you configure in account settings.
Opt-out: Users may opt out of data collection for model improvement via account settings; opt-out will be applied consistent with our technical capabilities and described DPA.
Third-party models: We may use third-party pretrained models subject to their licenses and restrictions; your use of outputs from such models remains subject to those providers’ terms where applicable.
Privacy and processing: We use industry-standard measures to protect personal data and offer a Data Processing Agreement (DPA) to customers. We process EU personal data in compliance with the GDPR where applicable. Our Privacy Policy describes data collection, use, retention, and user rights.
Intellectual property and rights
Company IP: The Company retains all right, title, and interest in and to the Services, software, models, documentation, trademarks, and any improvements or derivative works, except for User Content expressly owned by users.
User outputs: Users own outputs generated by the Services to the extent they are entitled under applicable law and provided they comply with these Terms. The Company may assert rights in platform components, model weights, and proprietary tooling.
Feedback: If you provide suggestions or feedback, you grant the Company a royalty-free, perpetual, irrevocable license to use that feedback for any purpose.
Acceptable use and prohibited conduct
Acceptable use: You must use the Services lawfully and in good faith. You agree not to: Use the Services to create, promote, or distribute illegal, harmful, fraudulent, or malicious content (including hate speech, harassment, threats, or materially false information intended to deceive). Generate content that violates privacy, intellectual property, or publicity rights of others. Create deepfakes or materially misleading content that impersonates another person or organization without explicit consent. Use the Services to design weapons, biological agents, or assist with illegal or dangerous activity. Circumvent rate limits, quotas, or security controls; attempt to reverse-engineer or copy the Services; or gain unauthorized access to other users’ accounts or data.
Enforcement: We may investigate and take action (including content removal, account suspension, or termination) for violations of these rules or abuse. We may cooperate with law enforcement or third parties as required.
AI-specific disclaimers and limitations on use
No warranty for outputs: AI outputs are provided "as-is." We do not warrant accuracy, completeness, or fitness for a particular purpose. Users must validate outputs, particularly for medical, legal, financial, safety-critical, or other high-risk decisions. Human review and professional oversight are required in such contexts.
Permitted commercial use: Users may use outputs commercially subject to these Terms and applicable third-party model restrictions. Prohibited uses include deepfakes, fraud, illegal activities, and any use we specifically restrict.
Explainability and logs: We may retain logs and metadata about model usage. Users should not assume outputs are fully auditable or explainable; however, we will provide reasonable transparency and logging features as available.
Service changes, suspension, and termination
Modifications: We may modify, update, or discontinue features or the Services. We will provide at least 30 days’ notice for significant changes or pricing increases when feasible.
Suspension and termination: We may suspend or terminate access for breaches, non-payment, abuse, or legal requirements. Users may terminate their accounts at any time; account termination for convenience by either party requires 30 days’ prior notice unless otherwise agreed.
Effect of termination: Upon termination or deletion, you have 30 days to export your data. We will delete user data within 30 days after termination unless retention is required by law or for legitimate business purposes; retained data will be securely stored and deleted in accordance with our policies.
Security and certifications
Encryption: We use industry-standard encryption in transit (TLS) and at rest.
Certifications: We maintain industry-standard security practices and hold certifications such as SOC 2 and ISO 27001 where indicated in our security documentation. Specific security commitments may be addressed in separate agreements.
Service levels and SLA
No general uptime guarantee: Unless a separate Service Level Agreement (SLA) is executed, we do not guarantee a specific uptime. We may offer SLAs (e.g., 99.9% uptime) under separate agreement for qualifying customers.
Limitation of liability
To the maximum extent permitted by law, our aggregate liability for any claim arising out of or relating to these Terms or the Services is limited to the total fees you paid to the Company in the 12 months preceding the claim.
We are not liable for indirect, incidental, consequential, special, exemplary, or punitive damages (including lost profits, loss of business, or loss of data), even if advised of the possibility of such damages.
Nothing in these Terms limits liability for fraud, gross negligence, willful misconduct, or other liabilities that cannot be excluded or limited by applicable law.
Indemnification
User indemnity: You will indemnify, defend, and hold harmless the Company and its officers, directors, employees, and agents from and against any third-party claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or relating to your use of the Services, User Content, or your breach of these Terms.
Company indemnity: The Company may, at its option, defend and indemnify customers for third-party claims alleging that the Services infringe a third party’s U.S. patent, copyright, or trademark, subject to limits and procedures described in our indemnity policy and provided the customer promptly notifies us and cooperates in the defense.
Third-party services and integrations
Third-party providers: The Services integrate with third-party providers such as Google Analytics, Stripe, Twilio, and hosting providers. Use of those services is subject to their terms and privacy policies. We are not responsible for third-party practices or failures.
Responsibility for integrations: Users are responsible for complying with any third-party terms required to use integrations.
API terms, rate limits, and overage charges
API access: If you are granted API access, you are responsible for securing API keys and credentials. You must not share keys publicly.
Rate limits: Standard rate limits are 1,000 requests per day. Excess usage will incur overage charges at $0.01 per additional request unless otherwise agreed. We may throttle or suspend API access for abuse or non-payment.
Data protection rights and DPA
DPA: We provide a Data Processing Agreement to customers processing personal data. Our processing of EU personal data follows GDPR requirements; customers are responsible for ensuring their own compliance when using the Services.
Data subject requests: We will assist customers with reasonable requests to support data subject rights pursuant to the DPA and applicable law.
DMCA and copyright claims
DMCA agent: To submit copyright infringement claims under the DMCA, please send notices to our designated agent at: [email protected] (or the address provided on our website). We respond to valid notices and will remove or disable access to allegedly infringing content in accordance with applicable law. We also accept counter-notices as provided by law.
Notices; contact information
For legal notices: Quantum Solutions, 830 Park Blvd, San Diego, CA 92101. Email for legal notices: [email protected]. For general support: [email protected].
You agree notices may be given electronically (email or posting to your account).
Publicity and customer listing
We may list customers and use logos or testimonials for marketing. Customers may opt out at any time by contacting [email protected].
Governing law and dispute resolution
Governing law: These Terms are governed by the laws of the State of California without regard to conflict-of-law rules.
Dispute resolution: Parties will first attempt to resolve disputes in good faith. If unresolved, disputes will be submitted to mediation in San Diego County (Courthouse San Diego). If mediation fails, either party may bring an action in the state or federal courts located in San Diego County, California.
Miscellaneous
Force majeure: We are not liable for failures caused by events beyond our reasonable control (e.g., natural disasters, cyberattacks, internet outages).
Assignment: You may not assign these Terms without our prior written consent; the Company may assign without consent in connection with a merger or sale of assets.
Entire agreement: These Terms, together with any accepted order forms, privacy policy, DPA, SLA, and other incorporated agreements, constitute the entire agreement between you and the Company regarding the Services.
Severability: If any provision is unenforceable, the remainder of the Terms will remain in effect.
Changes to Terms
We may revise these Terms from time to time. Material changes will be notified at least 30 days in advance when feasible. Continued use after changes constitutes acceptance.
Contact Quantum Solutions
830 Park Blvd, San Diego, CA 92101
Support: [email protected] Phone: (610) 223-0751
Acknowledgment By creating an account or using the Services you acknowledge that you have read, understood, and agree to be bound by these Terms.